- By Phone
- (877) 210-3491
- Business Hours: Monday - Friday from 4:00 AM to 6:00 PM (PT)
- Non-Business Hours and Weekends: Emergency Support Requests Only
- mmd.sacramento-support.healthcare@cerner.com
- Business Hours: Monday - Friday from 4:00 AM to 6:00 PM (PT)
- Non-Business Hours and Weekends: E-mail Requests Are Not Monitored By Support
PLEASE NOTE:- Non-Emergency E-mail Requests Will Be Processed During the Next Business Day
- For Emergency Requests Contact Support by Phone
When e-mailing the Health Information Exchange support team, please do not include PHI (Protected Health Information) that includes Patient Name, Date of Birth, Social Security Number, etc. If this information is necessary to describe the issue, please call our support line.
Privacy Contact Info
For issues or questions related only to Privacy , please refer to the following resources:
- General privacy questions can go to our Privacy Office email address at PrivacyOffice@CommonSpirit.org
- Privacy complaints by employees should go to the Dignity Health Employee Hotline at (800) 845-4310
- Questions about the content of the website legal notice may be directed to our Legal Dept. via Austin.O'Flynn@dignityhealth.org
Online help in available for the "New View" by selecting the blue circle with the Question Mark icon that is available on all pages from within the portal.
Quick Reference Guides
- Getting Started
- Results Inbox
- Patient Archive
- Global Search
- Secure Messaging Inbox
- Secure Messaging Scan Installation
- Secure Messaging Document Scanning
- Document Tree
- Create Orders
- Process Orders
- Orders Inbox
- Reports
- Audit Responsibility
- Downtime Access
- Notifications - Enhanced Notification
- Notifications - Manage Notifications Preferences
- Notifications - Physician Notification Admin
